FAQ Page

Q. Can a student take a test in more than one sitting?

A.  No.  A student may take as long as necessary to finish an assessment, but once the student closes the test they will not be allowed back in.

Q. What happens if a student’s computer crashes or their Internet connection is lost during the assessment?

A. The student will need to have their attempt reset and start over.  If this happens please contact us as assessment@arkansas.gov.

Q. Do all of my students have to test on the same day?

A. No.  Circumstances often dictate that students in the same class test on multiple days.  If you encounter this situation, be sure to do everything possible to ensure students who have taken the assessment do no interact with students who have yet to take the assessment.

Q. On the last day of registration OR testing, when does the window officially close?

A. Registration and testing windows officially close at noon on the final day of the window.    There will be no technical assistance after this time.

Q. What do I do if a student transfers out of my class after they have been registered?

 A. Use the “Documentation Forms” link on the WETest website to document the situation and contact assessment@arkansas.gov to remove the student from your roster.

Q.How do I know if I have the most recent version of the Secure Browser?

 A. It is always a good rule of thumb to use the “check installation” link in the “Install Questionmark Secure” instructions.  If you have an old version of Secure running, after a successful Network Test, a dialogue box will inform you that there is a more recent version of Secure to install.

Q. What do I do when I click “Forgot Password” to retrieve my login information, and the system says no match is found?

 A. Most often, this has to do with capitalization.  Many times, teachers will put their mother’s maiden name in with a lowercase first letter.  When prompted try attempting to enter your mother’s maiden name with a lowercase first letter.  This usually works.  If not, please contact us at assessment@arkansas.gov

Q.What do I do if I need immediate assistance?

A. Use the Trouble Ticketing system in your teacher account.  This is the fastest way to reach us during registration and/or testing.